Virtual/Livestream Support

 

Welcome to our virtual events troubleshooting support page! Below you will find answers to many frequently asked questions about our streaming platform. We use Patron Manager to give you access to livestream events or previously recorded material for a designated period of viewing.

For virtual/ livestream support please contact the Box Office at (802) 760-4634 or email info@SprucePeakArts.org  

 

How do I access my virtual event?

Once you have made your purchase, you will receive a Ticket Confirmation email with instructions on how to watch. The email will contain a custom ticket link for your viewing on the device of your choosing. Each ticket purchased allows you to access your content on one device at a time.

Looking for your e-mail confirmation? Double check your spam/junk folder!

 

Are you having difficulty viewing?

If you are having trouble viewing your virtual event right now, you can try all of these steps:

  • Refresh your browser by closing all windows and relaunching.
  • Use your browser in the ‘incognito/private’ mode.
  • Disable any ad-blocking software or browser plugins.
  • Switch to another browser.
  • Use another device.
  • Test your internet bandwidth at speedtest.net. Quality video streaming works best at 2.5-3Mbps.

If you’re still experiencing issues, you might want to try turning off the Wi-Fi on your other devices or use an Ethernet cable to connect your device directly to your router for a stronger connection.

 

Which devices can I use to stream?

Your experience is largely determined by your internet connection, not necessarily your device. The Patron Manager platform automatically provides optimized versions of the content for different devices and connection speeds, in real time. So, as long as you can access the internet with a strong connection, most mobile phones, tablets, laptops and computers are suitable.

 

What’s the ideal browser to use?

Most modern desktop and mobile browsers, including Chrome, Firefox, Edge, and Safari, are compatible with Patron Manager Virtual Events.

The following browsers are officially supported:

  • Chrome for Android 34+
  • Chrome for Desktop 34+
  • Firefox for Android 41+
  • Firefox for Desktop 42+
  • Edge for Windows 10+
  • Safari for Mac 8+ (beta)

 

Can I watch the video on my TV?

While the platform does not support functionality like Smart TV or Apple TV, it does work with Chromecast on Android (casting the entire browser tab) and Apple Airplay. Patrons who can access their email via their Smart TV should also be able to click their ticket link and open it in a browser on their TV that way.

Unfortunately, with so many variations of Smart TVs and Smart TV software, we aren’t able to provide additional troubleshooting for this type of hardware.

 

We hope you enjoy the show!